Frequently Asked Questions (FAQs)
Orders & Delivery
1. Can I order without creating an account?
Yes! You can place an order as a guest. However, creating an account allows you to track your order history, save your shopping details, and enjoy a faster checkout experience. You can sign up at www.harisntehzeeb.com/account/login.
2. How will I receive my order confirmation?
As soon as you place an order, a confirmation email is sent to your registered email. If you don’t see it within 24 hours, please check your spam or junk folder. If you still haven't received it, reach out to us at sales@harisntehzeeb.com.
3. Why was my order canceled?
Your order may be canceled due to stock unavailability or upon request. If this happened unexpectedly, please get in touch with us via WhatsApp (+923111101874) or email (sales@harisntehzeeb.com) for assistance.
4. Can I cancel my order after placing it?
To cancel your order, contact us immediately via WhatsApp (+923111101874) or email. Please note that once the order is processed, cancellation may not be possible.
5. How long does delivery take?
For Cash on Delivery orders in Pakistan, shipping takes between 2 to 5 days, depending on stock availability. International delivery timeframes vary based on your selected shipping method at checkout.
6. Do you offer international shipping?
Yes! We ship worldwide. However, Cash on Delivery is only available within Pakistan.
7. What are the shipping costs?
Shipping charges depend on the destination and selected delivery method. The final shipping cost is displayed at checkout before you complete your purchase.
8. Can I track my order?
Absolutely! Once your order is shipped, you will receive an email with a tracking number. You can use this to check your order status. If you have trouble tracking your parcel, reach out to us on WhatsApp (+923111101874).
9. Do you offer shipping insurance?
No, shipments are not insured unless specifically requested. Insurance charges will apply based on the courier’s policies. Once your parcel is dispatched, the shipping company is responsible for any lost, stolen, or delayed shipments unless insured.
10. What if my order is delayed?
Shipping times at checkout are estimated and not guaranteed. We are not responsible for courier delays, customs clearance issues, or lost shipments. If your parcel is delayed, you must coordinate directly with the shipping company.
Returns & Exchanges
1. Can I return or exchange my order?
We accept exchanges only if the wrong or defective item was delivered. Our exchange policy applies only to local orders.
- International orders: Exchanges are only allowed in case of incorrect deliveries.
- Sale items: No exchanges unless a wrong product is received.
- Exchange requests must be initiated on the same day of delivery and returned within 5 days.
2. How do I request an exchange?
We do not offer refunds or general returns once an order is confirmed. However, if you received a damaged or incorrect item, contact us via WhatsApp (+923111101874) or email at sales@harisntehzeeb.com with your order details.
3. How long does it take to process an exchange?
Once we receive your item, we aim to process the exchange within 3 days, depending on stock availability.
International Shipping & Customs
1. Who covers international duties and taxes?
Any duties, taxes, or import fees applied by your country’s customs are the customer’s responsibility. We only charge for the product and shipping fees.
For further assistance, feel free to contact us via WhatsApp (+923111101874) or email (sales@harisntehzeeb.com). We’re here to help!